Why most companies lose knowledge when people leave
Every time an experienced employee walks out the door, they take years of undocumented process knowledge with them. Here's how to stop that.
Every growing company eventually runs into the same wall: someone leaves, and suddenly nobody knows how they did what they did.
It’s not a HR problem. It’s a documentation problem, or more precisely, a lack of it.
The hidden cost of undocumented processes
When an experienced employee leaves, they don’t just take their skills. They take the way things get done: the shortcuts, the edge cases, the workarounds that nobody ever wrote down because everyone assumed someone else knew.
New hires spend weeks, sometimes months, reconstructing this knowledge through trial and error, asking around, or simply reinventing the wheel.
Why documentation doesn’t happen
Companies know they should document processes. They just never do it properly. The reasons are always the same:
- It takes too long to write everything down
- Nobody knows where to start
- It’s always someone else’s job
- By the time it’s written, it’s already outdated
The problem isn’t willingness; it’s that traditional documentation tools create too much friction.
A different approach
What if capturing a process was as easy as recording a screen or walking through it once on camera?
That’s the premise behind Tarsius. Upload a video or document of any workflow, and the AI handles the structure, the formatting, and the language. The knowledge gets captured at the moment it exists, not weeks later when someone finally has time to write it up.
The result is documentation that actually gets created, and training material that new employees can actually use.